Frequently Asked Questions (FAQ)
Product Quality & Testing
Are your peptides tested for purity? Yes, absolutely. We refuse to sell any product that hasn’t been rigorously vetted. Every single batch of our peptides undergoes strict, independent third-party analytical testing (including HPLC and Mass Spectrometry) to guarantee a minimum of >99% purity and verify molecular integrity.
What does it mean that your products are “Doctor-Reviewed”? To take the guesswork out of your research, all of our product information, specifications, and reconstitution guidelines are thoroughly reviewed by a medical doctor. This ensures that the scientific data and protocols we provide are highly accurate, giving you a reliable foundation for your independent research.
Are your products intended for human use? No. All products sold by BioRegen Peptides are strictly for laboratory and research purposes only. They are not intended for human consumption, diagnostic, or therapeutic use.
Shipping & Logistics
Where do your products ship from? Everything ships directly from our state-of-the-art facility located in the United States. Because we hold physical inventory domestically, you never have to worry about overseas drop-shipping, multi-week transit times, or unexpected customs seizures.
How long will it take to receive my order? Because we ship domestically, most orders arrive within just a few days. Orders placed during regular business hours are processed and dispatched rapidly to ensure your research materials get to your bench without delay.
How do you protect the peptides from degrading during shipping? We treat logistics as an extension of our lab. Our peptides are shipped in a highly stable lyophilized (freeze-dried) powder format, which protects them from degradation during short-term transit. Combined with our rapid domestic shipping speeds, your products arrive exactly as pure as the moment they were tested.
Pricing & Support
How are your prices so competitive if you are US-based and third-party tested? We recognized that the industry standard was artificially inflated. By optimizing our supply chain, holding our own physical inventory, and keeping our operations incredibly lean, we cut out the middlemen. This allows us to offer premium, verified peptides at disruptive prices without ever compromising on quality.
What happens if there is an issue with my order? We handle it immediately. Unlike overseas suppliers, our entire customer service team is based right here in the USA. If your package is delayed, or if you simply need a batch-specific Certificate of Analysis (COA) for your records, you will get a fast response from a real person in your time zone.
How do I contact customer support? You can reach our dedicated, US-based support team anytime by emailing support@bioregenpeptides.com. We aim to respond to all inquiries within 24 hours during normal business hours.